Complaint Policy
Customer Support
Submitting a Complaint
Information to Include in the Complaint
Investigation and Resolution
At LonelyFans we value our users and strive to provide a positive experience with LonelyFans (the “Website”). We understand that concerns or complaints may arise from time to time, and we are committed to addressing them promptly and effectively. This Complaint Policy outlines the process for users to file complaints regarding any issues encountered while using our platform
We have a dedicated support team to assist our users with any concerns or complaints.
Our support team is committed to provide prompt and effective assistance. Users can contact our support team if they come across any issues or have inquiries regarding our Website or services.
All inquiries are managed by our support team with professionalism, confidentiality, and impartiality. We are committed to addressing our users’ concerns promptly and to the best of our abilities.
Users who wish to file a complaint can do so by contacting our customer support team through shortlfix2024@gmail.com or directly report in the Website in the “Contact” section.
When submitting a complaint, users are encouraged to provide the following details to help us investigate and address the issue promptly:
a. User's full name and e-mail;
b. Description of the complaint, including relevant details such as the date and time of the incident;
c. Any supporting documentation or screenshots, if applicable.
We will conduct a thorough investigation into each complaint to understand the nature of the issue. Our goal is to provide a resolution within a reasonable timeframe. Depending on the complexity of the complaint, some cases may require additional time to conduct a comprehensive investigation. Users will be kept informed of the progress and expected resolution timeline.
